An American multinational pharmaceutical and biotech company was grappling with an outdated employee portal. The fragmented infrastructure led to inefficiencies and data silos. Additionally, access was restricted to employees who were physically in the office and using desktop computers, frustrating those needing remote access from various devices.
To address these challenges, the company sought a more integrated, user-centric solution and invited EY to propose a new employee portal using ServiceNow. The goal was to create a centralized hub to streamline processes and ensure secure, device-agnostic access.
As Design Director at EY, I led the design of the proposed UX for the new portal. Our mission was to develop an intuitive platform to boost efficiency, foster collaboration, and create a more engaged and interconnected workforce.
+ Wireframes
+ UX/UI Design
Features & Benefits
- Personalized User Experience: An intuitive interface providing easy access to resources and tailored support
- Enhanced Efficiency: Streamlined workflows, automated tasks, and reduced administrative burden
- Improved Collaboration: Better knowledge sharing, communication, and teamwork
- Seamless Onboarding: Guided access to essential information and tools for new employees
- Centralized Knowledge Management: A comprehensive repository enabling easy access to organizational knowledge
- Direct HR Communication: Online chat for quick query resolution and support
- Resource Request Management: Efficient system for lab equipment and supplies, simplifying procurement
Investing in this employee portal promised significant benefits: improved employee satisfaction and engagement, increased productivity and efficiency, enhanced retention, a strengthened company culture, and better decision-making and problem-solving.
Leveraging EY’s UX design expertise and ServiceNow, we crafted a transformative proposal to enhance the employee experience and drive long-term business success. Our user-centered design approach resonated with the client, leading to EY winning the project and the opportunity to revolutionize their workplace efficiency and engagement.
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